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city44 Privacy Policy for Malaysia account data

city44 keeps live casino tables, slot rooms and sportsbook markets behind one account, so this Privacy Policy explains how your sign-up details, payment records, cookie choices and device…

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city44 city44 Privacy Policy for Malaysia account data
PRIVACY CONTACTS

Contact us about your privacy choices

If you want to ask how your data is used, correct an account detail or request a copy of records linked to you, contact us through the same service channels shown inside…

Email privacy request Send your privacy request to the contact address shown in your account area. Include your account ID, the detail you want checked and a reachable reply address, but do not send wallet passwords or card screenshots.
Live chat privacy help Use live chat when you need the correct privacy contact path or want to confirm what documents are needed. The chat team can route the request, but sensitive data changes require account checks first.
Account access team If you cannot enter your account, tell us which login detail is affected and which payment method you used recently. We use those signals to confirm identity before discussing personal data.
DATA HANDLING

How we handle privacy requests

Our privacy work is tied to account records, payment activity, cookie settings, security checks and your contact history.

Sign-up data

We collect details you provide when opening an account, such as contact data and account credentials. The Privacy Policy explains why these details are needed for login, support replies and account safety checks.

Payment records

Deposits and withdrawals through Touch 'n Go, GrabPay, Boost dan FPX create transaction records. We keep the amount, time, method and account link so wallet queries and payment disputes can be handled correctly.

Cookies and device IDs

Cookies help keep your session active, remember basic preferences and detect unusual access attempts. You can adjust browser settings, though some account features may not work correctly if essential cookies are blocked.

Access control

Personal data is available only to authorised teams and contracted service partners who need it for account, payment, security or support tasks. We use role-based access and audit checks to reduce unnecessary viewing.

Retention windows

Some records must remain for account history, payment tracing, dispute handling or legal duties. When a record is no longer needed, we remove it from active systems or anonymise it where practical.

Change requests

You can ask us to correct inaccurate details, provide a copy of account data or consider deletion. We may need identity checks first, especially where wallet or payment records are involved.

Privacy questions for Malaysia account holders

These questions explain the privacy points you are most likely to check before opening or managing your account. They focus on what data is collected, why payment records matter, how cookies work and how to reach us if you want a change. If your request involves access, eligibility or account activity, the answer may also depend on local law.

It covers the data connected to your account, including sign-up details, login records, payment activity, support chats, cookie settings and device signals used for account access, wallet checks and privacy request handling.

Payment records from Touch 'n Go, GrabPay, Boost dan FPX help us match deposits, verify withdrawals and handle wallet queries. The record usually includes method, amount, time, account link and processing status.

No. We use personal data for account operation, payment checks, security, support replies and legal duties where they apply. Sharing is limited to service partners who need the data for those tasks.

Contact us through the account area and state that you want a copy of your personal data. We will confirm your identity first, then respond with the records we can provide under applicable rules.

Yes, you can ask us to correct details that are inaccurate or outdated. For sensitive fields, such as phone, email or wallet-linked data, we may need extra checks before making the change.

Cookies are used for session access, preference storage and security checks. You can control many cookies through your browser, but blocking essential cookies may affect login, wallet actions or support functions.

Access and eligibility depend on local law and are available where local law permits. Privacy requests can still be sent through our contact paths, and we will handle them based on applicable duties.

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